Google Business Name Spam in 2019

Business Name Spam It's hurting your Google rankings right now! We are spending about 2 hours of each work day, searching for Business Name Spam offenders and either directly editing these listings or reporting them to Google. It's ugly and it's a problem that's...

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How to get more leads from Yelp

We recently "Optimized" a clients Yelp listing and wouldn't you know - it made an impact immediately! There were no other factors such as new Yelp reviews. So it is true that simply updating your listing will make an impact. How to update your Yelp listing Adding a...

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Do you HATE Yelp?

Small business owners absolutely HATE Yelp. Actual quotes I've heard in the past 2 weeks: "I F***ing HATE YELP. Can’t it just go away?" "I seriously have PTSD from my experience from Yelp."   Why is Yelp so Horrible? Those STUPID salespeople call non-stop and...

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How to find your Google Review link

Are you emailing your customers asking for them to review your business on Google?   Here's how to create a link to the exact place your customers can write a review Step 1: Do a search for your business name + City + St. on Google. Your business will appear on...

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One Proven Way to Get Online Reviews

First off - Congratulations to Everett Street Autoworks in Portland, Oregon and Savory Cuisines Catering in Boulder, Colorado for earning a quick $50 bill by getting over 5 Google reviews in October. And look at that - they've earned a nice link to their website from...

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Special Holiday Hours? Update those now!

Does your business have different business hours on the upcoming Holidays? If so, you'll need to update your hours on each of your primary local/social business profiles. The good news is that Google, Yelp, TripAdvisor, and Facebook make it super easy to do. I just...

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A Bad Review Can Be Good for Your Business

Okay so you got a bad review. Please don’t freak out. That’s a great waste of your energy & focus. Question: Is this review legit? Is it an actual customer? Is it inappropriate or contain hateful language? We’ve had good success in getting weirdo reviews taken...

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Google now sends emails when you respond to reviews.

Responding to reviews is a good best practice - depending on your industry and the sentiment of the review. And if you do respond to a Google review, the reviewer will now receive an email notification. This may sound basic, but it’s new and it pushes your Google...

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The 9 Rules for Responding to Negative Reviews

* Standard real-world customer service principles apply here. *How you respond shows prospective customers how you will treat them if things go bad. *Positive review responses OPTIONAL. Brief thank you message to the reviewer. *Negative review responses HIGHLY...

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What’s up with all these Spam phone calls?

If you are like me, your personal phone receives multiple calls each day from spammers. Ugh. It’s the worst! How do they get your number? I call these “stupid spam sales calls” and I believe that phone numbers are sold to the highest bidder whenever you sign up for...

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