Special Holiday Hours? Update those now!

Does your business have different business hours on the upcoming Holidays? If so, you'll need to update your hours on each of your primary local/social business profiles. The good news is that Google, Yelp, TripAdvisor, and Facebook make it super easy to do. I just...

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A Bad Review Can Be Good for Your Business

Okay so you got a bad review. Please don’t freak out. That’s a great waste of your energy & focus. Question: Is this review legit? Is it an actual customer? Is it inappropriate or contain hateful language? We’ve had good success in getting weirdo reviews taken...

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Google now sends emails when you respond to reviews.

Responding to reviews is a good best practice - depending on your industry and the sentiment of the review. And if you do respond to a Google review, the reviewer will now receive an email notification. This may sound basic, but it’s new and it pushes your Google...

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The 9 Rules for Responding to Negative Reviews

* Standard real-world customer service principles apply here. *How you respond shows prospective customers how you will treat them if things go bad. *Positive review responses OPTIONAL. Brief thank you message to the reviewer. *Negative review responses HIGHLY...

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What’s up with all these Spam phone calls?

If you are like me, your personal phone receives multiple calls each day from spammers. Ugh. It’s the worst! How do they get your number? I call these “stupid spam sales calls” and I believe that phone numbers are sold to the highest bidder whenever you sign up for...

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Review Request EMAIL TEMPLATE

Here's a template email for you to customize and send to your customers or clients to request a review. Top 5 keys to requesting reviews Schedule time on your calendar EACH WEEK to do this Make your requests personal & individualized. (No group requests) Don't be...

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$50 Reward for Google Reviews in October!

We’ll send you $50 in November for each business location of yours that gets 5 Google reviews in October. Seriously, NOW is the time to get Google Reviews! Start today! Yes, it’s not easy to Get people to review your business on Google. You could try handwritten...

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Does my website need to be HTTPS?

Short Answer: Yes. Get this done this month! HTTPS is the secure version of HTTP. It reflects that your website has a SSL Certificate. This might seem like a hassle and yes there is an additional fee. It’s been fine to put this off until about July of 2018. But now -...

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A Local SEO Blueprint for Success

About two years ago, I got a phone call from Joan Teasdale. She was a hypnotherapist in New York City who had just started her practice and wanted to rank better on Google. Her website was beautiful but had no SEO - no keywords, no location tags - nothing. Essentially...

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How to Get Powerful Links to Your Website.

Last week wrote a post about how to get other people to link to your website which really was about business owners soliciting their connections for links. And I got some feedback on it from a couple other agencies that have been advocating these methods...

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