by Jeffrey Magner | Feb 26, 2019 | Local Search
Small business owners absolutely HATE Yelp. Actual quotes I’ve heard in the past 2 weeks: “I F***ing HATE YELP. Can’t it just go away?” “I seriously have PTSD from my experience from Yelp.” Why is Yelp so Horrible? Those STUPID...
by Jeffrey Magner | Feb 21, 2019 | Marketing, Online Advertising, Yelp
Are you tired of those stupid annoying phone calls from Yelp? Do you want them to stop? Do you HATE YELP so much you could scream? Here’s how to stop the Yelp calls. Step 1: Answer their call, or call them back. You can’t hide. They will NEVER stop...
by Jeffrey Magner | Feb 18, 2019 | Google My Business, Local SEO, Reviews
Are you emailing your customers asking for them to review your business on Google? Here’s how to create a link to the exact place your customers can write a review Step 1: Do a search for your business name + City + St. on Google. Your business will...
by Jeffrey Magner | Jan 7, 2019 | Being Extraordinary, Customer Service, Reviews
Handwritten Letters. “I had every intention of writing a review when I got home, but I just forgot!” “That handwritten letter is what ended up getting me to writing a review for them.” Yes, the dreaded thing that no one does anymore –...
by Jeffrey Magner | Dec 31, 2018 | Being Extraordinary, Marketing, Reviews
If you ever visit Sisters, Oregon there’s a pretty good chance you’ll stop in at the Sisters Saloon & Ranch Grill. It’s a great restaurant with an awesome bar with an outdoor patio. I love it! If you are getting along with your server and you are...
by Jeffrey Magner | Dec 27, 2018 | Customer Service, Google My Business, Local Search, Reviews
First off – Congratulations to Everett Street Autoworks in Portland, Oregon and Savory Cuisines Catering in Boulder, Colorado for earning a quick $50 bill by getting over 5 Google reviews in October. And look at that – they’ve earned a nice link to...
by Jeffrey Magner | Oct 15, 2018 | Being Extraordinary, Customer Service, Local Search, Reviews
Okay so you got a bad review. Please don’t freak out. That’s a great waste of your energy & focus. Question: Is this review legit? Is it an actual customer? Is it inappropriate or contain hateful language? We’ve had good success in getting weirdo reviews taken...
by Jeffrey Magner | Oct 10, 2018 | Customer Service, Google My Business, Local Search, Marketing, Reviews
Responding to reviews is a good best practice – depending on your industry and the sentiment of the review. And if you do respond to a Google review, the reviewer will now receive an email notification. This may sound basic, but it’s new and it pushes your...
by Jeffrey Magner | Oct 7, 2018 | Being Extraordinary, Customer Service, Google My Business, Reviews
* Standard real-world customer service principles apply here. *How you respond shows prospective customers how you will treat them if things go bad. *Positive review responses OPTIONAL. Brief thank you message to the reviewer. *Negative review responses HIGHLY...
by Jeffrey Magner | Oct 3, 2018 | Local Search, Marketing
If you are like me, your personal phone receives multiple calls each day from spammers. Ugh. It’s the worst! How do they get your number? I call these “stupid spam sales calls” and I believe that phone numbers are sold to the highest bidder whenever you sign up for...
