by Jeffrey Magner | Jan 7, 2019 | Being Extraordinary, Customer Service, Reviews
Handwritten Letters. “I had every intention of writing a review when I got home, but I just forgot!” “That handwritten letter is what ended up getting me to writing a review for them.” Yes, the dreaded thing that no one does anymore –...
by Jeffrey Magner | Dec 31, 2018 | Being Extraordinary, Marketing, Reviews
If you ever visit Sisters, Oregon there’s a pretty good chance you’ll stop in at the Sisters Saloon & Ranch Grill. It’s a great restaurant with an awesome bar with an outdoor patio. I love it! If you are getting along with your server and you are...
by Jeffrey Magner | Oct 15, 2018 | Being Extraordinary, Customer Service, Local Search, Reviews
Okay so you got a bad review. Please don’t freak out. That’s a great waste of your energy & focus. Question: Is this review legit? Is it an actual customer? Is it inappropriate or contain hateful language? We’ve had good success in getting weirdo reviews taken...
by Jeffrey Magner | Oct 7, 2018 | Being Extraordinary, Customer Service, Google My Business, Reviews
* Standard real-world customer service principles apply here. *How you respond shows prospective customers how you will treat them if things go bad. *Positive review responses OPTIONAL. Brief thank you message to the reviewer. *Negative review responses HIGHLY...
by Jeffrey Magner | Jun 16, 2018 | Advanced SEO, Being Extraordinary, Links, Local Search, Marketing
Last week wrote a post about how to get other people to link to your website which really was about business owners soliciting their connections for links. And I got some feedback on it from a couple other agencies that have been advocating these methods for years....
