by Jeffrey Magner | Nov 26, 2019 | Business Information, Customer Service, Google My Business, Local SEO
Does your business have different business hours on the upcoming Holidays? If so, you’ll need to update your hours on each of your primary local/social business profiles. The good news is that Google, Yelp, TripAdvisor, and Facebook make it super easy to do. I...
by Jeffrey Magner | Jan 7, 2019 | Being Extraordinary, Customer Service, Reviews
Handwritten Letters. “I had every intention of writing a review when I got home, but I just forgot!” “That handwritten letter is what ended up getting me to writing a review for them.” Yes, the dreaded thing that no one does anymore –...
by Jeffrey Magner | Dec 27, 2018 | Customer Service, Google My Business, Local Search, Reviews
First off – Congratulations to Everett Street Autoworks in Portland, Oregon and Savory Cuisines Catering in Boulder, Colorado for earning a quick $50 bill by getting over 5 Google reviews in October. And look at that – they’ve earned a nice link to...
by Jeffrey Magner | Oct 15, 2018 | Being Extraordinary, Customer Service, Local Search, Reviews
Okay so you got a bad review. Please don’t freak out. That’s a great waste of your energy & focus. Question: Is this review legit? Is it an actual customer? Is it inappropriate or contain hateful language? We’ve had good success in getting weirdo reviews taken...
by Jeffrey Magner | Oct 10, 2018 | Customer Service, Google My Business, Local Search, Marketing, Reviews
Responding to reviews is a good best practice – depending on your industry and the sentiment of the review. And if you do respond to a Google review, the reviewer will now receive an email notification. This may sound basic, but it’s new and it pushes your...
by Jeffrey Magner | Oct 7, 2018 | Being Extraordinary, Customer Service, Google My Business, Reviews
* Standard real-world customer service principles apply here. *How you respond shows prospective customers how you will treat them if things go bad. *Positive review responses OPTIONAL. Brief thank you message to the reviewer. *Negative review responses HIGHLY...
